Legal notice
Personal Data Protection
No personal data is collected on this website without the customer’s consent. Personal data provided by the customer is not transferred or sold to third parties. Data requested are strictly necessary and essential to be able to provide an answer or service to the customer.
User rights
Personal data collected on this website will be treated solely and exclusively for the purpose described in the Protection of personal data and will not be used for any other purpose. At any time users can exercise their rights of access, opposition, correction and deletion of their personal data. These rights can be exercised by the user in front of the person responsible for the processing of the data, by means of a request by letter or email to the registered address of the company:
GRG
C/ Fiter i Rossell, 15
AD500 Andorra la Vella · Andorra
Tel. +(376) 806 464
Email: dpd@grg-grup.com
GRG group reserves the right at all times to modify the data on the web page by updating it. GRG group cannot be held responsible for any damage, directly or indirectly, that results from any content information on the website. The user undertakes not to use on this web page, information that could lead to civil or criminal liability, and also undertakes not to disseminate illegal, contrary to public order or defamatory information through the web page.
Applicable law and jurisdiction
Terms and Conditions will be governed by Andorran legislation.
The user undertakes to make correct use of the Portal and its contents in accordance with the Law and this Legal Notice. The user will be liable to GRG group for any damage or injury that may be caused as a result of the breach of this obligation.
It is expressly prohibited to use the Portal for purposes harmful to the goods or interests of GRG group or that in any other way overload, damage or disable the networks, servers and other computer equipment or products and computer applications of GRG group.
Prices and conditions
Established Prices: The prices of the products advertised on the website will not be considered final until the transaction has been completed at the corresponding point of sale. The prices shown on the website are informative and may vary according to market conditions at each point of sale.
Price Changes: The prices of the products may undergo modifications due to decisions by the manufacturing brand, fluctuations in the value of the components, or other economic factors. These changes can occur without prior notice. Therefore, the final price at the point of sale may vary from what is shown on the website.
Price Errors: The company does not assume responsibility for prices that are clearly the result of typographical or calculation errors. If a price appears substantially lower than it should be, we reserve the right to correct the error in the price information.
Special Offer Information: Special offers and indicated discounts may be subject to specific terms or conditions and are indicative. These offers are valid while stocks last and may vary depending on product availability and conditions at each point of sale. The company reserves the right to modify or cancel these offers at any time and without prior notice.
Taxes and Additional Expenses: All prices shown on the website include applicable taxes unless otherwise indicated. As we do not offer shipping services, any additional expenses related to the product must be confirmed directly at the corresponding point of sale and may vary according to the specific conditions of the store.
Stock Availability: The stock availability information on the website is indicative and may not reflect real-time availability at each point of sale. It is recommended to confirm the product’s availability directly at the store or through the provided communication method before making any trips or purchases.
Returns and Exchanges Policy
At our boutiques, we strive to offer our customers products of the highest quality and excellent service. To ensure a satisfying shopping experience, we have established the following returns and exchanges policy:
1. Returns and Refunds
We do not offer refunds under any circumstances.
2. Product Exchanges
If a product has been purchased as a gift and the recipient wishes to return it, we offer the option to exchange it for another product from our boutique.
– If the newly selected product has a higher price, the customer must pay the difference.
– If the newly selected product has a lower price, a store voucher will be issued for the difference, which can be used for future purchases.
3. Conditions for Exchanges
To be eligible for an exchange, the product must meet the following conditions:
– Be in perfect condition, with no signs of use, defects or damage.
– Retain its original packaging, tags and any other documentation included at the time of purchase.
– Be accompanied by the purchase receipt as proof of purchase.
Exchanges must be requested within 15 calendar days of the purchase date.
4. Products Excluded from Exchanges
Exchanges will not be accepted for products such as:
– Personalised or made-to-order items.
– Other products specified as “non-returnable” at the time of purchase.
5. Store Voucher
The store voucher issued as a result of an exchange is valid for 6 months from the date of issue.
This voucher can only be used at our boutiques and cannot be redeemed for cash under any circumstances.
6. Other Considerations
We reserve the right to refuse any exchange request if the conditions stated above are not met.
This policy may be amended without prior notice. Any changes will be published on our website and will apply to future purchases.
If you have any questions or need clarification, our team will be happy to help. You can contact us through our website’s contact form or by visiting any of our boutiques.
Thank you for placing your trust in us!
